Privacy Policy

1. Introduction

LyBTec Solutions LLC ("LyBTec," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products, services, and website (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, company name, job title, and password when you create an account
• Contact Information: Details you provide when contacting us for support or inquiries
• Payment Information: Billing address and payment method details (processed securely by third-party payment processors)
• Profile Information: Professional information, preferences, and settings you configure in your account
• Communications: Content of messages, feedback, and correspondence with us

2.2 Information Automatically Collected

When you use our Services, we automatically collect:

• Usage Data: Information about how you interact with our Services, including features used, actions taken, and time spent
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Log Data: Server logs, error reports, and diagnostic information
• Cookies and Tracking: Data collected through cookies, web beacons, and similar technologies
• Location Data: General geographic location based on IP address (precise location only with your consent)

2.3 Healthcare and Sensitive Data

For healthcare-related products (such as LyBMAS™ and LyBScribe™), we may process Protected Health Information (PHI) subject to HIPAA regulations. We maintain strict safeguards and comply with all applicable healthcare privacy laws. PHI is only accessed, used, and disclosed as permitted by law and our Business Associate Agreements.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services
• Account Management: To create and manage your account, authenticate users, and provide customer support
• AI and Analytics: To train, test, and improve our AI models and analytics capabilities
• Communication: To send you updates, security alerts, and administrative messages
• Personalization: To customize your experience and provide relevant content and features
• Security: To detect, prevent, and address fraud, security breaches, and other harmful activities
• Compliance: To comply with legal obligations and enforce our terms and policies
• Research and Development: To develop new products, features, and services
• Marketing: To send promotional communications (with your consent, where required)

4. Data Sharing and Disclosure

4.1 We May Share Your Information With:

• Service Providers: Third-party vendors who perform services on our behalf (cloud hosting, payment processing, analytics)
• Business Partners: Partners who help us deliver Services (with your consent)
• Legal Requirements: Law enforcement, government authorities, or other parties when required by law
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Affiliated Companies: Our parent company, subsidiaries, and affiliates
• With Your Consent: Other parties when you provide explicit consent

4.2 We Do NOT:

• Sell your personal information to third parties
• Share PHI except as permitted by HIPAA and applicable law
• Use your data for purposes incompatible with those disclosed in this policy

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access controls and multi-factor authentication
• Security Audits: Regular security assessments, penetration testing, and vulnerability scans
• Monitoring: 24/7 security monitoring and incident response procedures
• Compliance: SOC 2 Type II, HIPAA, and other relevant security frameworks
• Employee Training: Regular security awareness training for all staff

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you promptly of any breach as required by law.

6. Data Retention

We retain your information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on data type and applicable legal requirements. PHI is retained according to HIPAA requirements and healthcare regulations.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for processing (where applicable)

To exercise these rights, contact us at privacy@lybtec.com. We will respond within 30 days (or as required by applicable law).

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: To understand usage patterns and improve Services
• Preference Cookies: To remember your settings and preferences
• Marketing Cookies: To deliver relevant advertising (with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adherence to international data protection frameworks.

10. Children's Privacy

Our Services are not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us: